Optimize IT operations and performance with expert support

What if you could get unified support for your data center without the lengthy response times or complex contract administration? We provide a single point of contact for questions and issues spanning multiple vendors, product lines, and solutions so you can increase the operational efficiency of your data centers, integrated systems, and heterogeneous environments.

Support offerings that simplify your job

Datalink offers competitively priced resolution services, specializing in strategic vendor resolutions, complex vendor management scenarios, and delivering results that drive positive client environmental change. We help our clients operate at maximum efficiency through three related support offerings:

Leveraging proven support, services, and tools, we optimize system performance, providing enhanced visibility and insight and enabling the use of lower-cost resources. Our team understands both your technology issues and business drivers, which makes interactions more efficient and enjoyable.

Benefits of Datalink OneCall Support Services: 
Easy access
  • Dual 24x7 support centers
  • Four tiers of support
  • Multiple ways to get in contact
  • Skills-based call routing
Real-time support
  • Certified field engineering resources
  • Over 225 IT engineers as an extension of your team
  • Defined and published service levels
  • Preventative support through audits and assessments
Single point of contact for solution-level support
  • Consolidated support services
  • Free up your IT staff
  • Maximize uptime
  • Over 3,200 arrays in support
  • 1,500+ incidents resolved per month
Strong manufacturer partnerships
  • Specialized incident handling
  • Dedicated escalation channels
  • Advanced training courses
  • Regular performance reviews

An extension of your IT team

Datalink Support Services can also help with remote management to improve the reliability, availability, and performance of your IT infrastructure.

Datalink Support Services include:

  • Single-source accountability for hardware, software, and third-party peripherals
  • Multivendor support services for NetApp, Veritas, Cisco, Quantum, Hitachi VantaraPure Storage, Code42, and Datalink Cloud Complete
  • Maintenance for all servers and storage systems regardless of manufacturer, platform, or age – even end-of-life systems remote application management for Veritas NetBackup and Enterprise Vault
  • Remote systems and network management
  • Consolidated contract management
  • Quick resolution with a proven, systematic approach – scored a 98-percent case resolution rate on a recent Symantec audit for Veritas products
  • Direct, real-time access to expert IT technical support engineers
  • Three 24x7 active/active/active support centers
  • Improved insight into your environment through regular performance and support call trend reviews

Beyond the core support team, you also have access to advanced, field-based support engineers. Our support teams specialize in defined technology suites and provide level three and level four support services. In addition, field-based services teams are available for emergency onsite support as needed.

We offer an additional level of support for unified solutions that feature strategic components from leading innovators such as NetApp, VMware, Cisco, and others. These include supporting unified virtual data center solutions, such as FlexPod and Hitachi UCP.

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Want to find out more about Datalink Support Services?

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Featured resource

Client Support Services solution brief

As a single point of contact for issues spanning multiple vendors, product lines, and solutions, we help maximize your uptime and operational efficiency through our OneCall Support Services, Managed Services, and Datalink Central monitoring platform.

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