Improve operational management and efficiency with a new IT service model 

Accelerate operational maturity by leveraging a proven model. Managed Services enables an organization to function with fewer operational burdens, to improve service levels, and to focus on higher level business activities needed to build sustainable advantage. 
Employing a consultative, holistic approach, we often start by asking a number of “big picture” questions: How is the business currently running? What are the business needs and goals? What technologies or platforms could be considered for value-adding potential? And, how would managed IT services be optimally deployed to maximize resources and advance the business?

What we uncover through thoughtful assessment dictates the solutions used, which may include network, compute, storage, backup, security, converged architectures, collaboration, cloud, project and engineering support, and more. The result? Outcomes like improved service levels and reduced costs — meaningful and tangible benefits for your unique enterprise. 

Answering to real-world needs

When and why do clients use Managed Services? Find out with Datalink's Shawn O'Grady.

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Deliver maximum benefits to your business with Datalink Managed Services:

  • Reduce operational burden and free up resources for higher level activities.
  • Improve service levels and user experiences.
  • Get better visibility and feedback to support operational efficiency.
  • Maintain control and ownership of architecture and data.
  • Eliminate the learning curve as you address internal staff and skills shortages.
  • Gain flexibility with a customized and scalable solution set of Datalink Managed Services.

We are uniquely qualified to deliver this by:

  • Improving service levels through our award-winning OneCall service that solves complex data center issues.
  • Leveraging deep data center operational experience, including managing tens of thousands of assets in nearly 1,000 locations on six different continents.
  • Accelerating operations with automation tools and processes that can reduce operational procedures from hours to minutes.
  • Reducing costs to deliver 24/7 operations, preventing project overruns, and eliminating tool investments.

Results delivered for our clients

Replaced an existing MSP in 6 data centers to better support new back-end infrastructure
Lowered costs by 25%25 and providing better service levels.
Utilized Managed Storage-as-a-Service for per TB pricing to meet short-term high storage demands
Increased services levels through a 24x7 Managed Services team that regularly monitors the environment
Improved monitoring and 24x7 data center incident management to enhance overall service levels

Receive critical, comprehensive information that drives direct business benefits

Get the in-depth knowledge, trending analysis, and detailed diagnostics you need to maximize your IT investments. Datalink Central encompasses managed monitoring for applications, networks, and the cloud, as well as patch and capacity management and StorageScape™ reporting.

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IT transformation isn’t just a technology decision — it’s a strategic move for modern businesses. We’re here to help.