Data Center Operation Services: Datalink’s Version of Mission Control

Phil O'Konski on Thursday, April 06, 2017

Datalink’s Director of Managed Services Phil O’Konski explains how our Data Center Operation Services are like NASA’s Mission Control Center in some ways, but take that idea to a new level with the concept of a “Zero Person NOC.”

Phishing Scams: How to Protect Yourself and Your Company from Malicious Spammers

Datalink on Monday, October 12, 2015

More than 200 billion emails are sent and received each day worldwide. It is within this huge volume of communications that spammers who engage in “phishing” are attempting to scam unsuspecting victims into divulging important personal or company information. While most people are [...]

Why Managed Services and Outsourcing Fail

Datalink on Thursday, September 03, 2015

It doesn’t take long to find articles and research discussing the high failure rate of outsourcing agreements. Some sources indicate that the failure rate is as high as 50%. I’m not sure that I agree with all of the information I’ve read on the matter, especially since very little context is provided on how these rates have been calculated.

Why outsource?

Datalink on Monday, September 22, 2014

In my recent blog posts, I’ve addressed the “what, when, how,” and “why” of outsourcing, including the best time to outsource (i.e., when you need help advancing your business). The “when” and “why” may sound very similar, but there’s more to the “why” than just needing help. I often find that many organizations are relying on [...]

Operational Effectiveness: Battling Constant Interruption

Phil O'Konski on Wednesday, July 16, 2014

In this day of social media and multi-tasking, multiple websites have discussed the decreasing efficiency of handling multiple projects at once. Now imagine two different workload types being thrown at individuals: project and operational work. A typical administrator is burdened with multiple [...]

What to Outsource in IT Operation

Datalink on Wednesday, June 04, 2014

In my last post, I tried to simplify the decision making process of when to outsource. We boiled it down to the fact that if you need help (of any kind) and you’re not evaluating outsourcing alternatives then you are at a competitive disadvantage. I truly believe that. When done properly, outsourcing is one of the most [...]

Cherry picking

Juan Orlandini on Tuesday, June 19, 2012

You might recall that we’ve been hard at work on a managed backup service for our customers. To build that service, we took some hard-earned lessons (I call them scar tissue) and distilled them down to repeatable solutions.

Why so quiet?

Juan Orlandini on Tuesday, June 05, 2012

You might have noticed that things have been somewhat quiet around here. I certainly haven't posted for some time. We’ve been quietly working on something really great, and we needed to focus on that. It’s now time for us to publicly announce what we've been up to.