Unified support services to keep your data center running smoothly

Maximize uptime and quickly resolve technical issues with a single call – no finger pointing, lengthy response times, or complex contract administration.

Datalink OneCall Support Services comprise unified technical support  for integrated systems and heterogeneous environments to ensure you receive the coverage your business demands. We respond to most support calls within 60 seconds, providing a single point of contact for support questions and issues spanning multiple vendors, product lines, and solutions.

Support services include:

  • Single-source accountability for hardware, software, and third-party peripherals
  • Multivendor support services for Cisco, EMC, Hitachi Data Systems, NetApp, Quantum, Symantec, VCE, and VMware 
  • Maintenance for all servers and storage systems regardless of manufacturer, platform, or age – even end-of-life systems
  • Remote application management for NetBackup and Enterprise Vault
  • Remote systems and network management
  • Consolidated contract management
  • Quick resolution with a proven, systematic approach – scored a 98 percent case resolution rate on recent Symantec audit
  • Direct, real-time access to expert IT technical support engineers
  • Two fully staffed U.S.-based support centers

Beyond the core support team, you also have access to the skill sets of advanced, field-based support engineers. Our support teams specialize in defined technology suites and provide level three and level four support services. In addition, field-based services teams are available for emergency onsite support as needed.

Single-source support for virtual data centers

Datalink virtual data center support services build upon the solution-level support offered through Datalink OneCall Support Services. We offer an additional level of support for unified solutions that feature strategic components from leading innovators such as NetApp, VMware, Cisco, and others.

With Datalink virtual data center support services, you get direct, real-time access to our customer support engineers who are experienced in supporting unified virtual data center solutions, including FlexPodHitachi UCPVblockV-Scape™,VSPEX, and others.

Strong partnerships and technical certifications

Our support engineers participate in rigorous internal and manufacturer-led training programs. Nearly half of our employees are in engineering and architecture roles. We have achieved several certifications specifically related to unified solutions and have been recognized by technology leaders for our support expertise, including:

  • One of few to offer Onsite Plus Unified Support for NetApp and Cisco solutions, in addition to first-call support on Cisco UCS products, providing customers with one point-of-call for their FlexPod solutions
  • Only U.S. partner to offer a comprehensive, single point of hardware and software support for Cisco, Symantec, EMC, and VMware
  • Only HDS partner to deliver support services on the UCP Select solution with HDS VSP, HUS, and HUS-VM solutions
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