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Unified support services for the data center

Maximize uptime and quickly resolve technical issues with a single call – no lengthy response times or complex contract administration.

Datalink OneCall Support Services help clients increase the operational efficiency of their data centers, integrated systems, and heterogeneous environments. We provide a single point of contact for questions and issues spanning multiple vendors, product lines, and solutions.

Leveraging proven support, services, and tools, we increase operational efficiency by optimizing system performance, providing enhanced visibility and insight into performance, and enabling the use of lower-cost resources. Our team understands both your technology issues and your business drivers – which makes interactions more efficient and enjoyable.

Support offerings that simplify your job

We help our clients operate at maximum efficiency through three related support offerings:

  • OneCall Support Services – Around-the-clock technical support
  • Datalink Central – A platform that provides visibility and clarity on service health and performance
  • Managed Services – Full operation and administration of data center technologies

Using these services saves you time and effort. Not only do we help you implement proven, consistent processes, but we also enable you to lower operating costs and focus staff on more strategic activities.

SUPPORT SERVICES INCLUDE:

  • Single-source accountability for hardware, software, and third-party peripherals
  • Multivendor support services for Symantec, NetApp, EMC, Cisco, Quantum, Hitachi, VCE, Pure Storage, Code42, and Datalink Cloud Complete
  • Maintenance for all servers and storage systems regardless of manufacturer, platform, or age – even end-of-life systems
  • Remote application management for Veritas NetBackup and Enterprise Vault
  • Remote systems and network management
  • Consolidated contract management
  • Quick resolution with a proven, systematic approach – scored a 98-percent case resolution rate on a recent Symantec audit for Veritas products
  • Direct, real-time access to expert IT technical support engineers
  • Two fully staffed U.S.-based support centers

Beyond the core support team, you also have access to the skill sets of advanced, field-based support engineers. Our support teams specialize in defined technology suites and provide level three and level four support services. In addition, field-based services teams are available for emergency onsite support as needed.

Single-source support for virtual data centers

Datalink virtual data center support services build upon the solution-level support offered through Datalink OneCall Support Services. We offer an additional level of support for unified solutions that feature strategic components from leading innovators such as NetApp, VMware, Cisco, and others. These include supporting unified virtual data center solutions, such as FlexPod, Hitachi UCP, Vblock, and VSPEX.

Strong partnerships and technical certifications

Our support engineers participate in rigorous internal and manufacturer-led training programs. We hold certifications specifically related to unified solutions and have been recognized by technology leaders for our support expertise, including:

  • One of few to offer Onsite Plus Unified Support for NetApp and Cisco solutions, in addition to first-call support on Cisco UCS products, providing customers with one point-of-call for their FlexPod solutions
  • Only U.S. partner to offer a comprehensive, single point of hardware and software support for Cisco, Symantec, EMC, and VMware
  • Only HDS partner to deliver support services on the UCP Select solution with HDS VSP, HUS, and HUS-VM solutions
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