Datalink Managed Services

Ensure that you deliver cost-effective, reliable, and predictable IT services to your business – and alleviate the pressure on overburdened IT staff. With Datalink managed services, you can increase the power of your IT department without bringing in more staff.

Managed services overview

Our approach to managed services:
Today’s enterprises are using managed services providers primarily to gain better support, address lack of internal staff and skills, and minimize capital expenditures. Datalink delivers just that.

• Maximize IT efficiency while lowering costs — Our expertise helps you run your infrastructure like it’s a Fortune 500 IT department – no matter how big your company is.
• Free up your IT staff for higher value activities — Designed to work with your existing staff, our managed services are tailored to flexibly divide tasks between our systems administrators and your internal staff.
• Customize backup and recovery solutions for greater versatility — Our flexible outsourcing packages allow you to balance cost, performance, and compliance considerations to your business’ specific needs.
• Receive in-depth quantitative reports — Driven by a technology-enabled tool, the backup reporting service provides you with detailed information that will quickly become a critical and valuable element of your day-to-day operation.

Managed backup service

Gain an entire team of experienced backup managers who can quickly diagnose problems and find solutions. With Datalink’s managed backup service, our engineers become your remote backup managers, so you can free your internal resources to focus on strategic tasks. Most importantly, you maintain complete control of your data, infrastructure, architecture, and catalogs.

Our managed backup service includes:

• Round-the-clock monitoring of the health and performance of your backup infrastructure, daily administration, incident handling, and restores
• Monthly and quarterly reports that detail the health and reliability of your backup environment and key performance metrics
• Real-time notifications of any backup failures
• Integration with Datalink OneCall Support Services

Unlike traditional managed services that are priced on a per server, gigabyte, or network transfer basis, our service is computed on a “work unit” level of effort – which provides you a fairer and more predictable cost.

Managed monitoring service

Get a clear picture of your IT applications and supporting infrastructure without allocating capital and manpower resources on expensive tools. Datalink's managed monitoring service provides empirical data on performance and capacity – the insight you need to improve service levels, make informed investment decisions, and operate more efficiently.

Our managed monitoring service includes:

• Real-time data and historical analysis of service-level agreements and capacity on an infrastructure- and application-level
• Executive dashboards that provide a holistic view of your infrastructure for faster root cause analysis
• Alerts that are identified for severity and integrated into your processes
• Custom scripts that push synthetic transactions through applications for proactive identification of issues

Download SolutionScape™ managed services collateral

• Managed backup service
• Managed monitoring service