Datalink Backup and Recovery Services

Make sure your IT infrastructure has the proper backup and recovery capabilities for the smooth operation of your business. Datalink optimizes backup and recovery processes for maximum results at every phase of your storage infrastructure.

Backup assessment services overview

Our approach to backup assessments:

• In-depth, quantitative analysis — Driven by technology-led tools, our services provide detailed reports identifying restore bottlenecks and success and failure metrics.
• Qualitative data collection — Through onsite interviews with your key stakeholders, we gain a better understanding of your environment. We know the types of questions to ask – and the level of detail that needs to be gathered – to gauge the overall health of your backup and recovery operation.
• Recommendations for next steps — After interpreting the quantitative output and our findings from our qualitative analysis, we offer suggestions for using best-available technologies to improve your backup and recovery operation.

The benefits of backup assessments:

• Clear metrics — Measure the performance of your organization's backup technologies and promptly pinpoint and solve issues.
• Solid benchmarking — Recognize if your organization is meeting its service-level agreements.
• Tactical and strategic guidance Use technology-driven monitoring and data collection, combined with Datalink qualitative analysis, to improve operations and make informed decisions regarding technology purchases.
• Compliance — Increase the reliability of backup and recovery in your organization and better adhere to policies that govern the integrity of your data.

Backup reporting services overview

Datalink backup reporting services give your organization visibility to key data so you can proactively gauge the health of your backup and recovery architecture. We arm you with in-depth qualitative reporting so you can closely track backup problems and areas for improvement.

Our approach to backup reporting:

• Quantitative data collection — Driven by technology-led tools, we install a data collector at your site that securely gathers backup-related information, with minimal impact on your environment. This data is sent over a secure connection to the StorageScape™ portal, hosted by Datalink.
• Round-the-clock access to key performance metrics — Our service provides you with detailed reports identifying restore bottlenecks and success and failure metrics. You have 24x7 access to the StorageScape portal, enabling you to proactively gauge the health of your environment and take corrective action as needed.

The benefits of backup reporting:

• Ongoing management — Measure the performance of your organization's backup technologies and pinpoint problems more quickly.
• In-depth information — Receive detailed reports that enable informed decisions concerning day-to-day operations, data protection planning, and future technology purchases.
• Visibility — Determine whether or not your company is meeting its service-level agreements.
• Compliance — Better adhere to company policies that govern the integrity of the data.

Backup monitor and alert services overview

• Round-the-clock monitoring
• Active event alerts to you and the Datalink OneCall^sm Support Services team
• Full visibility into, and in-depth reports on, your backup operations
• Integration with Datalink OneCall Support Services for efficient issue resolution

Our approach to backup monitoring and alerting:

• Quantitative data collection — Driven by technology-led tools, we install a data collector at your site that securely gathers backup-related information, with minimal impact on your environment. This data is sent over a secure connection to the StorageScape portal.
• Round-the-clock access to key performance metrics — Our service provides you with detailed reports identifying restore bottlenecks and success and failure metrics. You have 24x7 access to the StorageScape portal, enabling you to proactively gauge the health of your environment and take corrective action as needed.
• Active monitoring and alerting of your backup operations — Datalink OneCall Support Services proactively monitors your backup environment and alerts you when issues occur.
• Active remediation of issues — Once you receive an alert from Datalink OneCall Support Services, resolution efforts begin immediately. You will be apprised along the way until the incident is resolved.

The benefits of backup monitoring and alerting:

• Effective use of IT resources — Because we handle the day-to-day maintenance of your backup environment, your IT team is free to focus on more strategic projects.
• Proactive notification — Our team monitors key metrics and critical server backup operations, so you immediately know if a key metric threshold has been exceeded.
• Streamlined remediation — Once we identify an issue, we immediately activate the Datalink OneCall resolution process. We don't wait for you to call us.
• Reduced costs — We help you use your resources more efficiently and resolve issues in a prompt manner – helping you achieve better service-level agreements and spend less time fighting fires.

Technology-driven analysis

Our backup and recovery services are driven by robust data protection and recovery management software, hosted by Datalink and powered by APTARE® StorageConsole®. This proven technology is part of StorageScape, our suite of tools designed to help organizations better optimize their backup operations.

Download SolutionScape backup and recovery services collateral

• Backup reporting services
• Backup assessment services
• Backup monitor and alert services