Operational Effectiveness: Battling Constant Interruption

In this day of social media and multi-tasking, multiple websites have discussed the decreasing efficiency of handling multiple projects at once. Now imagine two different workload types being thrown at individuals: project and operational work. A typical administrator is burdened with multiple [...]


What to Outsource in IT Operation

In my last post, I tried to simplify the decision making process of when to outsource. We boiled it down to the fact that if you need help (of any kind) and you’re not evaluating outsourcing alternatives then you are at a competitive disadvantage. I truly believe that. When done properly, outsourcing is one of the most [...]


Four keys to an effective event-based escalation process

No single tool can monitor an entire environment, completely and effectively. However, if an IT organization uses multiple tools, they often experience inconsistencies in the escalation process. Having sound management practices around the tools themselves is key to these monitoring tools.


Should I move to the cloud?

It’s important to understand what you want out of your computing environment before you answer the question of whether or not transitioning to cloud will provide a benefit to your organization. To determine what your computing environment should provide, you must understand what the business needs.


Do you have malware response procedures in place for Heartbleed?

Everyone is talking about the Heartbleed bug, a flaw in open-source software called OpenSSL that's widely used to encrypt Web communications. Organizations responding to this new and quite serious threat face several challenges.


Rethinking IT Operations - Winning the Race

Formula 1 cars are very similar to IT operations. Private cloud infrastructures are integrated solutions that require constant vigilance to meet the dynamic challenges of the business. They must deliver top performance, availability, and capacity over their lifespan.


The Fine Art of Support Escalations

In today’s world, there are so many ways to access technical support, choosing the best and most effective option can be confusing. Because of that, customers often default to their local sales or engineering contact for “leverage.” While this can be somewhat effective, it’s not efficient, and if done [...]


When does it make sense to outsource IT?

The term outsourcing seems to stir up mixed emotions in people. First, when should you outsource? Second, how do you approach it in a way so as to not go down the path of the negative outcomes associated with outsourcing?


NetBackup 7.6 and VMware Accelerator

In my last blog, I touched on the benefits of the newly released Symantec NetBackup 7.6. Here, I want to get specific and describe the VMware Accelerator feature. What's happening under the cover involves several key technologies.


NetBackup 7.6 is here!

A couple of weeks ago we held our Tech Tuesday session on the new features in NetBackup 7.6 and it garnered the greatest attendance to date. Clearly, there's interest in this topic, and based on the questions we received afterward, there's still some confusion on what the new features are and how they work. Over the next [...]


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