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Windows Server 2003 migrations: “Are We There Yet?”

With the July deadline for Windows Server 2003 migrations approaching, our teams have been wondering when everyone will complete this critical migration. As of July 2014, Microsoft said that more than 8 million Windows 2003 Servers in the U.S. still needed to be migrated. However, recently, one [...]


How to Outsource

Over the last several quarters I’ve written a few posts about outsourcing. First, I covered when you should do it, followed by what should be outsourced. Once you’ve made the decision that you need help – and you know which functions you need help with – the logical next step is how to go about it.


Tackle operational inefficiency with regular service reviews

As the college football playoff season wraps up, one of the themes we constantly heard from the sports pundits was exploring a college football team’s résumé compiled during the year. Did they have strong wins or weak losses? Did they have a good strength of schedule or did they fill their schedule with cupcakes [...]


Why outsource?

In my recent blog posts, I’ve addressed the “what, when, how,” and “why” of outsourcing, including the best time to outsource (i.e., when you need help advancing your business). The “when” and “why” may sound very similar, but there’s more to the “why” than just needing help. I often find that many organizations are relying on [...]


Operational Effectiveness: Battling Constant Interruption

In this day of social media and multi-tasking, multiple websites have discussed the decreasing efficiency of handling multiple projects at once. Now imagine two different workload types being thrown at individuals: project and operational work. A typical administrator is burdened with multiple [...]


What to Outsource in IT Operation

In my last post, I tried to simplify the decision making process of when to outsource. We boiled it down to the fact that if you need help (of any kind) and you’re not evaluating outsourcing alternatives then you are at a competitive disadvantage. I truly believe that. When done properly, outsourcing is one of the most [...]


Four keys to an effective event-based escalation process

No single tool can monitor an entire environment, completely and effectively. However, if an IT organization uses multiple tools, they often experience inconsistencies in the escalation process. Having sound management practices around the tools themselves is key to these monitoring tools.


Should I move to the cloud?

It’s important to understand what you want out of your computing environment before you answer the question of whether or not transitioning to cloud will provide a benefit to your organization. To determine what your computing environment should provide, you must understand what the business needs.


Do you have malware response procedures in place for Heartbleed?

Everyone is talking about the Heartbleed bug, a flaw in open-source software called OpenSSL that's widely used to encrypt Web communications. Organizations responding to this new and quite serious threat face several challenges.


Rethinking IT Operations - Winning the Race

Formula 1 cars are very similar to IT operations. Private cloud infrastructures are integrated solutions that require constant vigilance to meet the dynamic challenges of the business. They must deliver top performance, availability, and capacity over their lifespan.


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