Tackle operational inefficiency with regular service reviews
As the college football playoff season wraps up, one of the themes we constantly heard from the sports pundits was exploring a college football team’s résumé compiled during the year. Did they have strong wins or weak losses? Did they have a good strength of schedule or did they fill their schedule with cupcakes [...]
Posted on: 1/2/2015 2:16:12 PM by Phil O'Konski | 0 comments
In my recent blog posts, I’ve addressed the “what, when, how,” and “why” of outsourcing, including the best time to outsource (i.e., when you need help advancing your business). The “when” and “why” may sound very similar, but there’s more to the “why” than just needing help. I often find that many organizations are relying on [...]
Posted on: 9/22/2014 12:14:56 PM by Datalink | 0 comments
Operational Effectiveness: Battling Constant Interruption
In this day of social media and multi-tasking, multiple websites have discussed the decreasing efficiency of handling multiple projects at once. Now imagine two different workload types being thrown at individuals: project and operational work. A typical administrator is burdened with multiple [...]
Posted on: 7/16/2014 12:38:59 PM by Phil O'Konski | 0 comments
What to Outsource in IT Operation
In my last post, I tried to simplify the decision making process of when to outsource. We boiled it down to the fact that if you need help (of any kind) and you’re not evaluating outsourcing alternatives then you are at a competitive disadvantage. I truly believe that. When done properly, outsourcing is one of the most [...]
Posted on: 6/4/2014 3:24:05 PM by Datalink | 0 comments
Four keys to an effective event-based escalation process
No single tool can monitor an entire environment, completely and effectively. However, if an IT organization uses multiple tools, they often experience inconsistencies in the escalation process. Having sound management practices around the tools themselves is key to these monitoring tools.
Posted on: 4/22/2014 1:15:50 PM by Datalink | 0 comments
Should I move to the cloud?
It’s important to understand what you want out of your computing environment before you answer the question of whether or not transitioning to cloud will provide a benefit to your organization. To determine what your computing environment should provide, you must understand what the business needs.
Posted on: 4/17/2014 10:41:02 AM by Datalink | 0 comments
Do you have malware response procedures in place for Heartbleed?
Everyone is talking about the Heartbleed bug, a flaw in open-source software called OpenSSL that's widely used to encrypt Web communications. Organizations responding to this new and quite serious threat face several challenges.
Posted on: 4/11/2014 7:00:56 AM by Alberto Jimenez, CBCP, PMP | 0 comments
Rethinking IT Operations - Winning the Race
Formula 1 cars are very similar to IT operations. Private cloud infrastructures are integrated solutions that require constant vigilance to meet the dynamic challenges of the business. They must deliver top performance, availability, and capacity over their lifespan.
Posted on: 4/3/2014 8:08:57 AM by Phil O'Konski | 0 comments
The Fine Art of Support Escalations
In today’s world, there are so many ways to access technical support, choosing the best and most effective option can be confusing. Because of that, customers often default to their local sales or engineering contact for “leverage.” While this can be somewhat effective, it’s not efficient, and if done [...]
Posted on: 3/27/2014 10:56:29 AM by Datalink | 0 comments
When does it make sense to outsource IT?
The term outsourcing seems to stir up mixed emotions in people. First, when should you outsource? Second, how do you approach it in a way so as to not go down the path of the negative outcomes associated with outsourcing?
Posted on: 3/20/2014 10:29:55 AM by Datalink | 0 comments