Datalink OneCall^sm Support Center

Datalink OneCall gives you support you can count on when you need it most. With direct, real-time access to Datalink customer support engineers, disruptions to your data center are resolved quickly and accurately, minimizing the impact on your business and IT staff.

With an industry-leading service level, we respond to the majority of initial problem reports within 60 seconds or less. Each problem report is handled directly by a tenured, certified support engineer. This level of responsiveness, along with proactive skills-based routing, ensures you get access to the person with the right skill set right away – ensuring quick and accurate problem resolutions.

Beyond the core support team, you also have access to the skill sets of advanced support engineers, who specialize in defined technology and provide level three and level four support services, as well as field-based services teams that are available for emergency onsite support when needed.

OneCall Support Leveraging the same cumulative engineering knowledge that designed your solutions, our support services include end-to-end problem determination and root cause analysis.	RMA Request Use this online form to request a return materials authorization. Your request will be acknowledged within four business hours.	Support Case Flow Our support case flow diagram is available for download in PDF format.
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