IT technical support for the data center

Minimize downtime and increase productivity throughout your data center with Datalink OneCallsm Support Services.

Spanning individual technologies and unified, multivendor virtual data center solutions, our industry experts specialize in hardware support and software technical issues for complex heterogeneous environments, making Datalink your one-stop shop for IT technical support needs. Business benefits include:

  • Real-time support – We respond to the majority of service requests within 60 seconds or less. Each problem is handled directly by an engineer, not an answering service, ensuring immediate access to a skilled resource.  
  • Solution-level support – As the single point of contact, Datalink OneCall offers support for services and solutions comprising products from multiple vendors, including Cisco, EMC, Hitachi, NetApp, and Symantec.
  • Expertise and proficiency  Our support engineers have extensive training and have achieved advanced-level certifications with expertise spanning UNIX, Linux, and Windows environments, as well as database applications such as Oracle, IBM DB2, Microsoft SQL, Microsoft Exchange, and Sybase.
  • Team breadth and depth – Beyond the core support team, you also have access to the skill sets of advanced and field-based support engineers who specialize in defined technology suites and provide level three and level four support services.
  • Preventive support  Datalink OneCall Support Services include periodic audits and assessments for a more proactive approach to IT operations.
  • Dual customer support centers  Two fully staffed customer support facilities located in Eden Prairie, Minnesota and Cary, North Carolina deliver exceptional accessibility. Both locations offer three tiers of support, a dedicated call management system, specialized incident handling, dedicated escalation channels, and a formalized process for support case flow.

Datalink OneCall Unified Support Services

Our virtual data center support services provide an additional level of support for unified solutions featuring strategic components from leading manufacturers such as Cisco, EMC, Hitachi, NetApp, and Symantec.

With Datalink, you get direct access to engineers experienced in supporting unified virtual data center solutions, including FlexPod, V-Scape™, VSPEX, and Hitachi UCP Select. Our support teams leverage their extensive training and knowledge of vendor interrelationships to take a holistic approach to problem-solving and remediation.

  • Authorized by NetApp to provide unified support, making us one of the few solution providers that can triage data center issues on a solution level
  • One of the first solution providers to achieve Cisco Data Center Architecture authorization, which is the foundation for  FlexPod – a Cisco Validation Design (CVD)
  • Cisco Data Center Unified Computing Authorized Technology Partner (DCUCATP)
  • The only Hitachi Data Systems partner to deliver technical support services for UCP Select with HDS VSP, HUS, and HUS-VM solutions
  • Our engineers hold the highest level of VMware certifications
Contact Us

Corporate Headquarters

10050 Crosstown Circle, Suite 500
Eden Prairie, MN 55344
Phone: (800) 448-6314
Fax: (952) 279-5601
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